SiteHost Support Network
Knowledge BaseThe official “How To” guide for everything at SiteHost. When you need help this should be your first port of call, it likely has the answer you’re looking for. Visit Knowledge Base
Support RequestWhen you’re stuck and need our skilled engineers to take a look for you, this is where you should go. After checking the Knowledge Base of course. Submit Support Request
At SiteHost we take great pride and care in offering excellent support to our customers. This includes providing the highest level of service and operational transparency that we can. Above you will find links to our Knowledge Base and Support Request form allowing you to get the help you need, when you need it. To the right you will find our current system status, while below you can find our record of scheduled maintenance as well as unscheduled downtime. Real time updates will be displayed here via our Twitter account @sitehostnz.
This table shows recent changes and updates to our systems and plans.
|September 7, 2012||.kiwi.nz Provisional Registration|
|June 5, 2012||www.sitehost.co.nz now running on IPv6|
|May 21, 2012||International Bandwidth price decrease|
|March 21, 2012||Dedicated Server Plan Upgrades|
This table shows unscheduled network faults and outages. It includes issues from external/upstream providers that impact the SiteHost systems.
|October 30, 2013||Unscheduled Network Outage||Resolved|
|June 13, 2013||Scheduled Network Upgrades||Complete|
|May 13, 2013||Scheduled Network Upgrades||Complete|
|April 17, 2013||Scheduled Network Upgrades||Complete|
|April 5, 2013||Scheduled Network Upgrades||Complete|
|March 7, 2013||Unscheduled Network Outage||Resolved|
|February 19, 2013||Scheduled Network Upgrades - Part 2||Complete|
|February 14, 2013||Scheduled Network Upgrades - Part 1||Complete|
|November 23, 2012||Unscheduled Network Outage||Resolved|
|August 6, 2012||Shared Mail & Shared Hosting Scheduled Maintenance||Complete|
|August 2, 2012||Mail Server Load Issues||Resolved|
|August 1, 2012||International Domains SRS Issues||Resolved|
|May 10, 2012||Scheduled Network Upgrades||Complete|
|May 4, 2012||Unscheduled Network Outage||Resolved|